Home > FAQs

HOW TO PUT IN CONTACT LENSES?

  1. Wash and dry your hands thoroughly. Gently remove the lens from its package and confirm that you are holding the correct side (right side out).
  2. Hold your upper eyelid up and pull your lower lid down with your free hand. Using your index finger, gently place the lens onto your eye.
  3. After placing the lens, look up, down, left, and right to help it settle into position. Then close your eye for a moment.
  4. Repeat the same steps for your other eye.

HOW TO REMOVE CONTACT LENSES?

  1. Wash and dry your hands thoroughly before touching your eyes.
  2. Using one hand, gently pull down your lower eyelid and lift your upper eyelid.
  3. With your index finger and thumb, gently pinch the lens.
  4. Look upward and slide the lens downward slightly, then gently pinch it off your finger. Repeat for the other eye.

DO YOUR LENSES COME WITH PRESCRIPTION?

Yes, all our lenses are available with prescription. If you have normal vision or only need the lenses for cosmetic purposes, please select -0.00. We recommend consulting your eye care professional to confirm your exact diopter before placing an order.

WHY DOES THE ACTUAL COLOR LOOK DIFFERENT FROM THE WEBSITE?

Lens color appearance can vary due to multiple factors, including lighting conditions, camera lens filters, surrounding colors, your natural eye color, eye shape, and makeup. Such variations are normal and to be expected.

Kind reminder: If you have any concerns about your lenses after receiving them, please contact us within 24 hours. Be sure to include a photo of the lenses so we can assist you promptly.

WHAT SHOULD I DO IF THE LENSES IRRITATE MY EYES?

- Soak your lenses in contact-lens-specific care solution for 24 hours, then rinse and gently rub them.

- Before wearing, always check that the lens is on the correct side to avoid discomfort such as irritation, dryness, or blurred vision.

SAFETY INFORMATION FOR WEARING CONTACT LENSES

  1. Always wash your hands before handling, inserting, or removing your lenses.
  2. Never lend, borrow, or share used lenses – this can lead to infection or even vision loss.
  3. Remove your lenses before sleeping.
  4. Insert lenses before applying eye makeup, and remove them before removing makeup.
  5. Do not wear lenses while participating in water sports.
  6. New wearers should limit wear to under 4 hours per day initially. Once your eyes adjust, you may increase wear time, but do not exceed 8 hours daily.

HOW TO CARE FOR YOUR CONTACT LENSES

your hand, apply a few drops of solution, and gently rub it.

- Always use fresh solution each time; discard the used solution from the lens case after every use.

- If you do not wear your lenses frequently, remember to change the storage solution regularly.

- To prevent protein buildup, rinse and gently rub your lenses every 2–3 days.

- Keep lenses away from sharp objects, as they are thin and easily damaged.

CAN I CHANGE OR CANCEL MY ORDER?

Our team works quickly to process and ship orders, so once your order has been processed, we are unable to make any changes – including shipping details, item quantity, color, or diopter. Please double-check all information at checkout before confirming your order.

WHEN WILL I RECEIVE MY PARCEL?

Under normal conditions, delivery takes 7–15 days. Please note that shipping speed is beyond our control, as it depends on the handling time of the destination country’s postal service.

WHERE IS MY ORDER AND HOW CAN I TRACK IT?

All orders are processed and dispatched within 48 hours. However, items with high prescription powers or those temporarily out of stock may require an additional 2–3 days for customization or restocking. We appreciate your understanding.

FAULTY OR INCORRECT GOODS

If you receive your parcel and find any defect or issue with your order, please contact us within 24 hours of delivery. Include a clear photo and a detailed description of the problem, and we will investigate and resolve it for you as soon as possible.